Our Coronavirus Working Procedures

Company Procedure for Limiting The Spread of Coronavirus

As a company we provide installation and maintenance services to our customers. During the current stay at home period, we will still be operational with a reduced service, to only cover essential works such as ensuring customers have heating and hot water, resolving leaks from water, oil & gas pipes and resolving urgent plumbing problems.

We are taking the control of coronavirus seriously, whilst still trying to offer our essential services to our customers.

We have a duty of care for our employees and customers to limit the risk of them contracting and/or spreading the virus.

To help control the coronavirus, we ask our customers to:

  1. Expect to see our engineers wearing disposable gloves and putting on a face mask before entering the property.

  2. Expect to see our engineers having a 5 minute break outside after every 1 hour of wearing a mask.

  3. Ensure the area around where our engineer needs to work is fully clear of removable objects and clean.

  4. Designate one person in the property to deal with our engineer.

  5. Open the door to let our engineer in and then step back at least 2 meters.

  6. Keep at least 2m distance from our engineer at all times, ideally staying in a different room.

  7. Ensure other people in the property stay in a different room.

  8. Don’t offer engineers drinks or food.

  9. Pay by credit/debit card or bank transfer.

  10. Clean the area where our engineer was after he has finished.